TQM Paper :: essays research papers

Introduction The study of Total Quality Management (TQM) originated globally in the Japanese industry in the 1950’s. But what exactly is Total Quality Management? How does it impact companies that are striving to become leaders in a global society? What changes have to be made in traditional management styles to accomplish a quality focused management style? This paper will strive to answer all the above questions as well as bind the Total Quality Management into the organization I am employed. Definition of TQM In order to define Total Quality Management we need to breakdown each entity. When we think of total we envision the whole, the entirety. Therefore everyone must be involved to make the difference. The sum of many each has a role to play in the area of quality. Quality means to conform to specific requirements – meeting customer’s expectations. Management is the act, manner, or practice of managing. Therefore, Total Quality Management is an organizational culture or attitude that aims to provide and continue to provide, its customers with products and services that satisfy their needs. This culture requires all aspects of the company to â€Å"do it right the first time.† TQM is the process for managing quality. Impact of Globalization As indicated in the introduction, TQM originated in Japan in the 1950’s. Finally in the 1980’s this new found discovery became popular in the West. Now as more and more organizations are looking to grow into the international market arena it has become very apparent that most American companies are already at a disadvantage. In order to be successful in the international arena quality has to be a priority. Japan is already 30 years ahead of American companies in mastering the art of TQM, therefore being a very strong competitor in other areas of globalization. Traditional vs. Quality Management Styles Traditional management styles may not always been totally customer driven, all decisions were made from top line management with little or no flexibilities to the front-line. Since the top line had to make decisions response times were slow, and employees worked as instructed. As management tends to focus more on quality the important aspects of TQM include customer – driven quality, top management commitment and leadership, continuous improvement, fast response to customer needs, actions based on facts, and employee participation. There are 10 steps to guide any organization to TQM: 1.  Ã‚  Ã‚  Ã‚  Ã‚  Pursue New Strategic Thinking 2.  Ã‚  Ã‚  Ã‚  Ã‚  Know your Customers 3.  Ã‚  Ã‚  Ã‚  Ã‚  Set True Customer Requirements TQM Paper :: essays research papers Introduction The study of Total Quality Management (TQM) originated globally in the Japanese industry in the 1950’s. But what exactly is Total Quality Management? How does it impact companies that are striving to become leaders in a global society? What changes have to be made in traditional management styles to accomplish a quality focused management style? This paper will strive to answer all the above questions as well as bind the Total Quality Management into the organization I am employed. Definition of TQM In order to define Total Quality Management we need to breakdown each entity. When we think of total we envision the whole, the entirety. Therefore everyone must be involved to make the difference. The sum of many each has a role to play in the area of quality. Quality means to conform to specific requirements – meeting customer’s expectations. Management is the act, manner, or practice of managing. Therefore, Total Quality Management is an organizational culture or attitude that aims to provide and continue to provide, its customers with products and services that satisfy their needs. This culture requires all aspects of the company to â€Å"do it right the first time.† TQM is the process for managing quality. Impact of Globalization As indicated in the introduction, TQM originated in Japan in the 1950’s. Finally in the 1980’s this new found discovery became popular in the West. Now as more and more organizations are looking to grow into the international market arena it has become very apparent that most American companies are already at a disadvantage. In order to be successful in the international arena quality has to be a priority. Japan is already 30 years ahead of American companies in mastering the art of TQM, therefore being a very strong competitor in other areas of globalization. Traditional vs. Quality Management Styles Traditional management styles may not always been totally customer driven, all decisions were made from top line management with little or no flexibilities to the front-line. Since the top line had to make decisions response times were slow, and employees worked as instructed. As management tends to focus more on quality the important aspects of TQM include customer – driven quality, top management commitment and leadership, continuous improvement, fast response to customer needs, actions based on facts, and employee participation. There are 10 steps to guide any organization to TQM: 1.  Ã‚  Ã‚  Ã‚  Ã‚  Pursue New Strategic Thinking 2.  Ã‚  Ã‚  Ã‚  Ã‚  Know your Customers 3.  Ã‚  Ã‚  Ã‚  Ã‚  Set True Customer Requirements

South African Power Groups Essay -- History, South Africas Revolution

Efforts to Address the Problem South Africa’s revolution was unique because it was neither an elite-imposed transition nor a classical revolution. Many analysts were surprised that a classical revolution hadn’t occurred sometime in the 1980s (Marx, 1997, 476-479). It is likely that there wasn’t a classical revolution because the military was still loyal to the dominant white group. Furthermore, whites controlled nearly all of the economic power, and as a result, blacks needed the white structure to stay in place to continue lest the economy crumble (p. 478). But, mounting pressure from citizens, a steadily weakening economy, and the international community caused the Afrikaners to reevaluate their position. An elite-imposed transition didn’t occur because the citizens of South Africa had mobilized to too great of an extent. The Afrikaners realized that a negotiated settlement was the only option if they didn’t want to face a thorough-going revolution (p. 478). This negotiation process wasn’t particularly effective though. It was initially assumed that such a tactic would result in peaceful negotiations similar to those of Brazil (p. 479-480). The ANC promised to end the guerrilla violence that was causing thousands of people to die each year once the negotiations started (p. 481-482). Unfortunately, the perception that violence could enhance negotiating positions quickly grew, and by 1992 South Africa had become, â€Å"one of the most violent countries in the world† (p. 483). This violence lead to a situation in which ‘winner take all’ amendments to the constitution were rejected as being too inflammatory (p. 483). Clearly, this slowed down the process of integration. There are simply some parts of Apartheid that needed to be elimin... ...stricts 87% of the population to just 13% of the land. Overcrowding and a lack of infrastructure remain problems (Mochaki, 1995). Nevertheless, this was one of the more successful programs of the post-apartheid era. It helped to include those groups that had traditionally been displaced by making them citizens of South Africa again. In addition, it gave millions of people voting rights allowed them to participate in a governing body for the first time in ages. If any change is going to be made, it must include, at the very least, input from the group it is trying to help. Not only did the abolition of homelands do that, but it allowed blacks and the other subjugated minorities access to governmental offices previously reserved for the white citizens of South Africa. Furthermore, abolishing homelands could become an important symbol for the anti-apartheid movement.

Internet Has Made Life Easier Essay

There are many different reasons why Internet has made people’s lives easier. Working from home is an advantage from being able to access the internet and making people’s lives easier. Another advantage to have online internet and making people’s lives easier is communication is faster from businesses and people online. In addition to working from home and communication, attending a school online through the internet has made people’s lives become easier. Working from home is an advantage from being able to access the internet and making life easier. A lot of businesses use online applications for employees, to apply for different positions, the businesses would be hiring. When working from home, a lot of times the job allows a person to work at their time and pace, which is an advantage when a person has a busy day. Having children and being a stay at home parent, is an advantage working from home. For example; a parent would not have to worry about findi ng a babysitter to watch their children and pay extra money out of their own pocket. Therefore, staying at home saves money. Read more:  Reasons people communicate  essay Many individuals have created websites to work from home. The websites may or may not require training. If a business or website requires training, the training can all be done online, right from home. Sometimes the trainings may last an hour or they could be longer than that to days of training. Communication is easier for many people and businesses online. Many people communicate using the internet. Social Media is a big part of the internet. Social media includes some of these examples; Facebook, Twitter, E mail, as well as dating websites for adults. Social media is a great way to meet new people and to stay connected with people. Businesses communicate via internet as well. Many jobs require internet usage, to apply for jobs and for work, such as working from home. Businesses use e mail to communicate from state to state from employee to employee. If a person is employed in one state but works from home the internet is very useful. Therefore their job would require internet and they could easily get online and communicate upon employees or customers. Many Businesses communicate with customers through a chat service using the internet, if they purchase a product and the customer may need help with the product or online support. Businesses also use the internet to send bills through e mail. The customers of a  business, are also able to shop online. Shopping online has many advantages. One of the best examples is no waiting in line on the person ahead. Also, an individual can shop at any hour of the day, according to his or her schedule. Attending school online has made people’s lives easier. Attending school online has a lot of advantages. Many people want to attend a college online. A lot of universities are in bigger cities and may not be within traveling. Therefore, an individual could attend online school from home through the internet. Also, a person may work a lot of hours at a job and does not have time to go to a local college, so attending school from home is a great choice. People with children that do not have babysitters may attend online school. A person can work at their own pace when attending school online, as well as do the assignments when they have the time to do so before the due date of the assignment. When attending a local college or even a college that many miles away, there is a set time of when to be in class and when it will be over. Many people work jobs to where they cannot attend a college that is not online. There are a lot of advantages of why Internet has made people’s lives easier. Working from home is an advantage from being able to access the internet and making people’s lives easier. Another advantage to have online internet and making people’s lives easier is communication is faster from people and businesses online. In addition to working from home and communication, attending a school online through the internet has made people’s lives easier.

Quality of Life for the Patient and Family Essay

Quality of life has a different meaning for everyone. Many personal thoughts and feelings can come into play when caring for others during the end stages of life. However as a nurse and caregiver, these opinions must be put aside at this significant time. For some health care providers, we may feel that keeping the patient comfortable and having them surrounded by family is most important. However, for the patient, personal culture, lifestyle and value for one self as well as a sense of independence in handling this time alone is most imperative. Therefor a nurse must consider the individual’s past experiences, present lifestyle and personal hopes in which they choose to live in relation to their goals, expectations, standards and concerns at this stage. One must meet not only the physical needs of the patient but the psychosocial demands in this sensitive time of need. Seeking aggressive medical treatment vs. palliative care is something that is very personal and differs from individual to individual. Nurses’ opinions and suggestions of the â€Å"best care† should not be voiced to the patient or family, even if asked directly. For Mrs. Thomas, time also plays an important role. She is young and may have many other worries than those of an older age experience in preparing for end of life. A nurse must consider what areas of life are important to her and what is the relative importance of each of these areas. Personal perception that counting on family support is huge, but may not be possible in Mrs. Thomas’ situation as her children live out of town. STRATEGIES TO IMPROVE QUALITY OF LIFE The nurse should look at several strategies that directly impact the patient as well as the family. Quality of life not only looks at the health status  the patient but those directly involved in the care of the patient. This encompasses a broader set of planning including finances, housing, and employment. This will have a direct impact on the entire family. Three important strategies that are helpful to relieve overall stress and promote optimal coping skills include: 1) patient awareness of disease process, 2) available support from healthcare providers and 3) addressing physical as well as the psychosocial needs of the patient. Healthcare professionals must be prepared and speak directly with the patient and family when it is determined best to the physician’s ability, that the identified disease of breast cancer will cause death. Advance planning and preparation may be helpful in dying well if Mrs. Thomas is more aware about her status of disease. Physicians and nurses must change the plan of aggressive medical treatments of curing the disease of breast cancer and concentrate providing support and a comfortable well being of the deteriorating disease process. This in turn should provide a plan of care for relief of pain, contentment to the patient and focus on the overall whole being of quality of life. The homecare team can include doctors, nurses, home health aides, social workers, and clergy as well as trained volunteers. Most team members provide on-call 24 hours a day, 7 days a week to deliver support. The patient and family should feel the comfort in calling these resources at anytime. The nurse must remind Mrs. Thomas and her husband that they are not â€Å"bothering† any team member by asking for assistance. The team must always work together and communicate the patient’s goals for end-of-life care. It is important for all to realize this is very individualized for each patient and family member. Each individual strategy should include caring for the whole person physically, emotionally, socially and spiritually. It important for the team to develop strengths based perspectives of psychosocial interventions and listen to what the patient and family have to say to enable them to cope better. In doing so, the team must also communicate on each encounter with Mrs. Thomas and family as well as each other to assure that her and the husband’s needs are being met. HOLISTIC CARE A holistic nursing care plan in valuable in delivering care to the entire person in supporting the physical, mental, spiritual, emotional, social and  environmental needs. With this approach, nursing care needs to move away from viewing Mrs. Thomas as merely a ‘diagnosis’ and treating her as a whole person. Nursing goals should be to develop immediate trust with the patient and family, provide comfort, supportive care, and symptom management. This can be achieved by effective communication and providing a calm, relaxed setting for Mrs. Thomas. Allowing her to speak openly and honestly about her feelings and emotions of grief, physical complaints such as pain, nausea, and difficulty sleeping is a good way to start to develop a trusting nurse/patient relationship. As a nurse, one must be supportive and be willing to listen openly. Once Mrs. Thomas begins to express these types of things, the nurse must review and evaluate every visit to improve specific concerns with her. More importantly, healthcare providers must display an openness to hear new concerns and prioritize the needs of the patient and family. FUNCTIONAL ABILITY Assessments to maintain the self functional ability for Mrs. Thomas should include creating a plan to achieve realistic goals and allow self care as long as possible. This in turn can give control back to Mrs. Thomas, help raise confidence and value her quality of life. Mrs. Thomas’ physical, social and environmental conditions should also be considered to help her care for herself. Discussing the 24/7 availability of visits from registered nurses and social workers, involving family and friends or volunteers that can help with running errands and meal preparation for adequate dietary intake, and discussing appropriate medical equipment to assist with ADLs such as performing personal hygiene can prove to be helpful. PROVIDING ADDITIONAL CARE When self-care is no longer possible, the importance of more frequent nurse and/or social worker visits, and interaction of clergy is valuable. In addition, further involvement of additional family, friends, home health aides or volunteers to assist not only with running errands, meal preparation and assistance with ADLs but being present in the home for longer periods to care directly for Mrs. Thomas becomes more imperative. The nurse can assist in making sure appropriate DME equipment is in the home. In  addition, this turns out to be a time when additional emotional support is of great concern for Mr. Thomas. CHRONIC DEPRESSION Mr. Thomas already suffers from chronic depression and now has to endure immense and continuous stress to care for his wife with advanced breast cancer. Over time this takes a toll his health, ability to work, finances, and their own personal and family needs. Involvement of not only the nurse, but also social worker and bereavement counselor can help Mr. Thomas tremendously. Encouraging him to take his medications will help both him and his wife. Also, reassurance that it is okay to want quiet time and allowing others to help to care for his wife should be verbalized to him in a caring manner. Taking some of the financial worries away from Mr. Thomas may help as well. The social worker can discuss resources that are of no cost from community volunteer organizations and review the reimbursement of covered services from the insurance organization at the beginning and in ongoing care of his wife. Sharing the right information with the patient’s family is very important and can assist in better coping. Again, the home care team must offer an environment that provides the openness to hear all concerns and overall needs of not only the patient but also her family.

Post Freudian theorists and their theories Essay

As indicated earlier, key personality developmental theories that were developed after Freud’s psychoanalytic theory were either directly derived of it or aimed at criticizing some of its major components. a) Erik Erickson i) Stages of development Barbara (2008) and Lieberman (2007) agree that the work of Eric Erickson was a direct derivative of Freudian considerations in human development. Eric Erickson theory of psychosocial development concurred with Freudian view that life, development and challenges develop in stages. Psychosocial theory further builds the notion of the ‘ego’ which was largely brought out by Freud as external reality inculcation to one’s mind. Particularly, the stages of Erickson psychosocial development strongly cohere with Sigmund’s work. Clara et al (2008) explain that stage one of Erickson’s theory of psychosocial development is reflected through ‘trust versus mistrust’ largely because the child is entirely dependent on the caregivers. Like Freud mentioned the pleasure a child derives from oral stimulation, Erickson emphasized on the resulting intimacy as a platform in propelling the child to the next stages. Therefore, Erickson’s first stage borrows the concept of external environment in creating enough force for the next stage. In the second stage of psychosocial development, Erickson equally borrows from Freud’s ‘anal stage’ which is a critical training factor. Nelson-Jones (2005) explains that from a higher consideration, Erickson argued that learning to go to the toilet gave a strong sense of control and therefore great independence. As Freud clearly brought out the notion of the ego, Erickson’s third stage of initiative versus guilt emphasizes the assertion of power and control which plays an important role in the later stages development. Erickson indicated that many children seek to assert their superiority among others but with careful considerations of the existing repercussions (Marrie and Janneke-van, 2007). Notably, Erickson agrees with Freud that parents and caretakers must step in to facilitate the needed reassurance and therefore avoid guilt to their young ones. It is however worth noting that Erickson strongly differed with Freud on how long development persists in an individual’s life. While Freud postulated that personality development only lasted to the genital stage when an individual starts getting interested in sexual relationship with those of the opposite sex, Erickson postulated that developed progressed to the old age (Busch, 2009). However, scholars appear to be strongly divided with one group considering the latter Erickson’s work to be based on criticism of the Freud’s work and therefore its advancement (Barbara, 2008). ii) The notion of fixation One resilient notion of Freud’s work is the notion of succession between different stages. Though they do not necessary cohere on time and expected repercussions, both theorists agree that people at different stages must go through them successfully or get fixated (Hayes, 2004). Fixation as Henry (2009) point out denotes the inability to progress since latter stages are entirely dependent on the previous stages success. Erickson argued that all stages present an individual with two negating outcomes; positive and negative. For example between year five to eleven, Erickson indicated that a successful individual will become industrious while the unsuccessful ones will suffer inferiority (Laura and Pam, 2007). b) Lacanian theory In his work, largely referred to as the return of Freud, Emile Lacan’s concepts appear to be fully defined by the former (Adam, 2008). Though Lacan strongly criticized the Freud’s separation of the conscious (ego) and unconscious (id), he largely employed the same concepts in his work. Lacan argued that the conscious and unconscious considerations of the mind were not different, but operated from a highly sophisticated and complex outline compared to Freud’s consideration. Locan mirror as Brickman (2009) and Gottdiener (2008) conclusions suggest is formative and a derivative of the experience an individual gets during development. Therefore, the paradigm of the imagery to be effective during the younger years as opposed to the old age which is more subjective fits the Freudian connotation of development persisting only to the genital stage.

Company Law and its results Case Study Example | Topics and Well Written Essays - 1000 words

Company Law and its results - Case Study Example In this case Jamal is not only the director but also is the shareholder of the company. The intended resolution brought by Jamal relating to payment of dividend and his dislike on the style of management reflects the oppression of the minority by the majority represented by Boss and Harris. As has been decided in the above case, when a wrong is committed to a company, only the company is the proper person to bring an action for damage. Since the directors control the company and it is the directors whose conduct is the issue now, only the shareholders have to bring an action in the name of the company. There are certain rules established in the case of Foss v Harbottle. They are: 2. The second rule relates to 'internal management' of the company where the action complained of is something which the majority is entitled to then the action for legal remedy can be brought by the majority only. Relevant cases are: Jamal may not be in a position to bring any action against the remaining directors as the company is the only proper person for taking action against the directors. According to the second rule laid down in Foss v Harbottle since Boss and Harris represent the majority, only they are entitled to bring action if any for remedy. The complaint from Jamal does not fall within the exceptions to the rule laid down in Foss v harbottle as there is no apparent fraud committed by Harris and Boss representing the majority. Issue 2: Resolution brought by Boss and Harris for the removal of Jamal as a director Answer: It is possible that a company by ordinary resolution remove a director before the end of his period of office. Such an action may be brought under section 303 of the Companies Act 1985 notwithstanding anything contained in the Articles of Association of the company or anything contained in any agreement between the company and the director. The removal of a director under section 303 will not deprive the director of his right for compensation or damages payable in respect of the termination of his appointment as director. The director will also be entitled to his right of compensation in respect of the termination of any other appointment. It is obligatory for the company to issue a special notice of the resolution intended to be passed in the general meeting for the removal of a director or to appoint another in the place of the director removed at the meeting in which the director is so removed. Under section 304 on receipt of the notice of an intended resolution to remove a director under

Keeping Momentum Assignment Example | Topics and Well Written Essays - 500 words

Keeping Momentum - Assignment Example That is, people who feel their inputs, contributions and ideas are not needed as part of the implementation process are very likely to sit back and watch others do things. In effect, centering the change or implementation process round only few people is a major cause for the momentum to fizzle out. After all such a situation means that there will be only few people bringing their momentum together and so it will not be long when the apathy of others catches up with them. Sustained momentum for the implementation of any change process can be likened to sustained motivation among the people involved with the change process. This is to mean that even when enough people are included as stakeholders of change these people need additional motivation that can be sustained if the sustainability of momentum for the change process can be guaranteed (Shapiro, 2010). In any organization, the types of motivation needed by employees or stakeholders of change could be either intrinsic or extrinsic (Denton, 1996). When these types of motivation are absent, the expected levels of momentum cannot be guaranteed. It is important for the change or its implementation to be coiled around the collective culture of the organization. As the organizational culture defines the ideology, philosophies and ways of doing things, any change implemented with the culture can be assured to be permanent since the organizational culture is relatively permanent. It is therefore important that the implementation of change will not be done in a manner that is contrary or sidelines the organizational culture. The effect of including few people in the change implementation has already been outlined above. For a typical organization, it is important for managers to know that people are the pivot that make the change run. When the implementation is done in a manner that is included in